Terms & Conditions

These Terms & Conditions apply to all purchases made through gunungclimbing.my, operated by Gunung Climbing Enterprise (SSM: 202603178342), a Malaysian climbing footwear business. By placing an order, you agree to these terms.

1. Orders & Payment

• All orders are subject to availability and acceptance. An order confirmation email constitutes our acceptance.
• Prices are shown and charged in your selected currency (MYR, IDR, SGD, or PHP). Any applicable taxes are shown at checkout where required; destination-country import duties, customs fees, and taxes are not included unless stated otherwise.
• Payment is processed securely via Stripe. We reserve the right to cancel an order and issue a full refund at our discretion.

2. Delivery

• We ship within Malaysia and internationally. Shipping costs and estimated timeframes are shown at checkout.
• Delivery times are estimates only. Risk of loss passes to you when the order is handed to the carrier.
• You are responsible for any import duties or customs fees applicable in your country. We recommend checking your local import rules and thresholds before ordering. Delays caused by customs or carriers are outside our control.

3. Size Exchanges, Returns & Defective Goods

If your climbing shoes are the wrong size, we offer one size exchange for one pair per orderwithin 7 days of delivery. An exchange is subject to the replacement size being in stock. We do not guarantee that another size will be available.

To qualify, the shoes must be in resaleable condition, with their original packaging, and must not have been worn on a climbing wall. Please try them on indoors on a clean surface only. Shoes showing climbing-wall use, chalk, dirt, scuffs, rubber wear, or other signs of use are not eligible for a size exchange.

The exchange covers one pair only. Contact us before sending anything back at admin@gunungclimbing.my with your order number and requested size. We will confirm stock and provide return instructions. Do not send the shoes without approval. For an approved size exchange, Gunung covers standard return shipping and shipping the replacement pair once the returned shoes pass inspection.

Size exchanges are subject to the same product, and any price difference must be paid before the replacement is shipped. If the requested size is unavailable, the order does not qualify for a refund under this size exchange policy, but statutory rights for defective or incorrect goods remain unaffected.

Under the Sale of Goods Act 1957 and Consumer Protection Act 1999, goods must be of merchantable quality and fit for purpose. If your order does not meet these standards, you are entitled to a remedy. To report a defective or incorrect item, email admin@gunungclimbing.my with your order number and a description of the issue.

As a goodwill policy, we also accept change-of-mind returns within 7 days of delivery for items that are unused, unworn, and in original packaging. Return shipping costs are the buyer's responsibility for change-of-mind returns. Refunds are processed within 7–14 business days of receiving the returned item. Sale items are excluded from change-of-mind returns.

4. Limitation of Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under the Consumer Protection Act 1999 or Sale of Goods Act 1957. Subject to the foregoing, our total liability for any claim arising from a purchase shall not exceed the amount you paid for the specific product giving rise to that claim.

5. Governing Law

These terms are governed by the laws of Malaysia. Disputes shall be subject to the jurisdiction of the courts of Malaysia.